Check-In: 4:00 PM (MST)
Check-Out: 10:00 AM (MST)
Payment: We accept Visa, MasterCard, Discover, American Express, PayPal, money orders, personal checks, cashiers checks, and certified checks.
Reservation & Confirmations: Reservations are taken in person, by phone, fax, mail or online. There is a $50
non-refundable reservation fee charged at the time of booking. A credit card is required for booking, though payments may be made by other means. A confirmation
acknowledgement is emailed promptly after your initial
Deposits: For certain types of rentals, you may be
quoted a non-refundable deposit amount at the time of booking. If
required, the deposit will be charged to your credit
card or may be paid by check. To confirm, we must
receive your deposit within 10 days or the reservation
may be canceled without notice.
Advance reservation/rental rates: Reservations are
accepted up to one year in advance.
Refunds: These accommodations are private homes owned
by individual investor/owners. Once we reserve a
property for you, we remove it from active marketing.
It is generally impossible for us fill a property
should you change your plans at the last moment.
Prior to the date your balance is due (generally 30 days in advance, the
cancellation period), we will refund all of your
payments, less the $50 non-refundable reservation fee, plus a $100 cancellation fee.
If the accommodation you requested becomes
unavailable and we are not able to supply you with a
comparable property, we will refund 100% of your
payments. If you are unsatisfied with your
accommodations after the cancellation period, we will
do our best to fix any problem or move you to a more
suitable location if available, but we cannot refund
your payments or waive any amounts still due.
Balance Due 30 Days Prior to Arrival: Your rent, plus
applicable fees and taxes is due 30 days prior to your
arrival. If payment is not received by this date, we
will charge your credit card for the balance due. All
rentals are subject to State sales tax and local city
and county taxes. If the tax rates increase between the time
of booking and your arrival, the difference will be charged
to your credit card. If you make a reservation within 30
days of arrival date you will be asked to confirm with
a credit card. The full amount will be charged
immediately and will be subject to the cancellation
policy as stated herein.
Rentals Longer Than One Month: When we accept your
booking, we remove the property from active marketing
for the period you have requested. Therefore, for
rentals longer than one month, we may require a
non-refundable pre-payment of a portion of the rent
(generally 50% of the rental or less) with your booking
confirmation. This pre-payment will be based on the
property, the total rent, the length of stay and the
time of year. You will be advised at the time of
booking if such pre-payment is required. All other
policies will remain the same.
Damage Waiver: All rental properties are inspected
before and after each occupancy. Rental guests have
full financial responsibility for damages due to
misuse, negligence or missing items. A non-refundable
damage wavier of $50 per stay will be charged to cover accidental damage up to
$300 per stay. Under the terms of this waiver, the
Company will hold you harmless for accidental damages
up to $300 per stay. Damage from misuse, negligence or missing items will be charged
to your credit card. Complete terms of the damage
waiver are available for review upon request.
Keys: Keys are to be picked up at our office and
returned there upon departure. There will be a $25
charge for lost keys. If you forget your keys and are
locked out of your rental, a coded lockbox is mounted
on each property. Check your Welcome package for the
Maximum Occupancy: The maximum number of guests is
based on the individual property’s ability to
comfortably and safely accommodate our guests. No
exceptions will be made. Sleeping limits shown as (for
instance) "accommodates 8" indicates the maximum
occupancy. If more than the maximum number of guests
are found to be occupying a property, we reserve the
right to evict all tenants and you will forfeit your
rent. If we discover a violation after your departure we will charge an
additional $100 per guest/per night for excess wear and tear.
Cancellation Policy: If you should have to cancel your
reservation or reschedule, please call our office
immediately. Unlike urban hotels, we do not have
walk-in traffic and it may be impossible for us to
re-rent a home we have held for your use. No deposits
or advance payments will be refunded on cancellations
made less than 30 days.
Emergency evacuations: If a "Mandatory Evacuation"
order is issued, we will issue you a credit for a
future stay with us equal to the number of nights
missed. If you choose to leave in a "Voluntary
Evacuation" no refunds will be given but we will try to re-schedule your visit.
No refunds are given for early departures due to inclement weather.
Housekeeping: Your home will be thoroughly cleaned
before each arrival. If you are not satisfied, please
call our office immediately. If you are a late
arrival, please notify us by 11:00 a.m. the following morning. If
you have not called by this time, we will assume that
you found everything in acceptable condition. During
your stay maid service is available for $50 per hour,
minimum 2 consecutive hours with 48 hours advance
notice. There is a post-occupancy cleaning fee which covers
normal use of the property and cleaning of linens. This fee
varies by property. If we are notified of a
housekeeping issue, we can and will correct it as soon
as possible. In rare cases a property may require extra cleaning
after your departure. If so you will be charged for the additional
cleaning fees. Because these are individually owned
private homes, we cannot refund any portion of your
Age Requirements: We do not rent to anyone under the
age of 18 (legal photo ID required upon request) except when accompanied by
a responsible adult. Any
reservation made under false pretenses will be subject
to forfeiture of advance payment, deposit and/or
rental money. Violators will be evicted.
No House Parties, Large Groups, Campers, Trailers, or
Motor Homes: If home is booked for these purposes
without our knowledge, occupancy will not be allowed
and deposit forfeited. If discovered after occupancy,
guests will be asked to vacate premises immediately
with no refund. Campers, trailers and motor homes may be
parked at most of the properties but only with advance notice.
Pets: We do not allow pets except with prior written
approval. Tenants with unauthorized pets may be asked
to vacate immediately with no refund and will be charged an
additional cleaning fee.
Smoking: Smoking is strictly prohibited inside our
rentals. You will incur additional charges for carpet
cleaning and deodorizing if evidence of smoking is
Firearms and other Weapons: Firearms and other
weapons are prohibited inside the properties at all
times. During hunting season only, legal firearms may
be stored in your vehicle, provided that you have
informed us of your intent to do so prior to arrival.
No hunting is allowed on any property. No cleaning,
processing or storage of game is allowed. Hunting
weapons stored in vehicles must be unloaded
or dismantled. Violation will result in immediate
eviction without refund.
Certain owners may prohibit firearms entirely, which
will be noted on your reservation form.
Fires: Due to the ever-present danger of wildfires,
outdoor fires are prohibited. Fireplaces should be
used wisely and with caution. Please call us if you
have any question about the proper operation of a
fireplace. Wood is generally not provided, but is
available for sale locally. Cutting of any wood on
the property is strictly prohibited and will result in
significant damage charges to your account.
Telephones: If a telephones is provided, all
long distance, extended service,
and internet dial-up calls must be charged to a
calling card, collect, or third party. There is no
charge for local phone calls.
Right to Change Rental Assignments: (Substitution): We
reserve the right to substitute comparable
accommodations without prior notice or liability in
the event of a sale of the rental property, or if the
property becomes unavailable due to maintenance or
other problems beyond our control. We will make every
effort to contact you should this happen. When
comparable accommodations are not available, guests
will have the option of selecting from available
properties at the published rate or receiving a
Swimming: Please call us for suggestions and current
Linens: An initial linen supply (one set of towels per
person and one set of sheets per bed) will be
provided. The beds will be made. Additional linens can
be rented at the time of check-in or during your stay.
Supplies & Appliances: Unless noted, at all
properties, we will supply
* An initial supply of bed and bath linens.
* Kitchenware, utensils, dishes and cookware.
* At least one TV (inquire as to cable or satellite availability).
* Full kitchen including microwave, oven and dishwasher.
* Washer and dryer
Some homes have grills. Charcoal grills are prohibited
on decks, porches and balconies. Please see individual
descriptions for amenities of each property. We cannot
provide replacements or give refunds for the failure
of these items or other small appliances.
Check-Out Time: Check-out time is 10:00 AM (EST). All
guests will be charged $100.00 per hour for late check
out unless prior approval has been made. Please leave
on time so that the home may be prepared for our next
Things to Do Before Check-out: We ask our guest to
please leave their home in the general condition as it
was found, to avoid additional charges:
* All dishes clean and put away.
* All food removed from refrigerator.
* All furnishing placed in original position.
* All trash in bags and placed in outside trash container.
* Close windows and lock the doors.
* Check under beds, in drawers and closets for your
personal items. We are not responsible for items left
* Keys must be returned to rental office at check-out.
DISCLAIMER: Every effort has been made to assure
accuracy, Mountain Dream Vacation Rentals LLC; however, cannot assume
responsibility for errors or omissions. Rental data,
terms and conditions are subject to change without
IF YOU HAVE ANY QUESTIONS REGARDING POLICIES AND
PROCEDURES OR WOULD LIKE MORE INFORMATION, PLEASE
CONTACT OUR OFFICE.
Things to bring:
* Paper Towels and Napkins
* Extra Toilet Paper and Garbage Bags
* Aluminum Foil and Plastic Wrap
* Dishwashing Detergent
* Laundry Detergent
* All purpose Cleaner
* Bath Soap and Shampoo
* Staple items (salt, pepper, sugar, etc.)
* Extra Linens if desired
* Sunscreen and Sunglasses
* Tackle Box
* Medicines and Prescriptions